If you are trying to access using Windows, follow this guide.
You need to install and log into GlobalProtect VPN client and use an
SSH client (such as MobaXTerm) provided in this guide to log into the HPCC system.
You can login through the SSH gateway using the command Terminal following this guide.
If you are trying to access using Linux:
Use the SSH gateway through your Terminal to log into the HPCC system by following this guide.
If the instructions above do not work, it might be the case that there is ongoing TTU network/system maintenance, or it might be that your account has not been added in the TTU VPN and/or the SSH gateway. Please contact IT Help Central
and mention issues regarding TTU VPN or the SSH gateway.
After a wrong password is typed three times in a row, your eRaider account is locked automatically.
You may wait for 15 minutes until your eRaider account is unlocked automatically then try to login again.
Or you may contact IT Help Central for help to get your eRaider account unlocked or change your eRaider account password.
Your eRaider account password might have expired. Every eRaider password is set to expire every 90-180 days for security purposes. Please contact IT Help Central regarding your eRaider account and password status.
Your eRaider account might have been disabled. The eRaider account is disabled when a faculty/staff member is no longer employed by Texas Tech or about 1.5 years after a student graduates. Please contact IT Help Central regarding your eRaider account status. If you would like to access your data on HPCC systems, you may request a research partner account and specify that you have had an account with HPCC in the past by following this guide. Requesting a research partner account requires you finding a faculty at Texas Tech to be your sponsor.
If you do not have a user account with HPCC, please submit an account request to HPCC through this link as a student/external researcher or through this link as a faculty/staff, or contact email@example.com regarding your account request.
If you previously had a user account with HPCC, your account might have been disabled due to inactivity (> 2 years). Please contact firstname.lastname@example.org to retrieve your account.
To be considered on campus, your network has to be wired through TTU or connected to the wireless TTUnet Wi-fi.
Other TTU networks such as TTUguest, Residence Hall, and TTU HSC are not considered on campus. You will need to connect to VPN or SSH gateway to be able to log into the HPCC system.